Privacy Policy
Last updated: October 16, 2026
This Privacy Policy explains how Sprinkle Health ("we," "us") collects, uses, and protects information when you visit our website or purchase a membership.
Information we collect
- Contact details you give us, such as your name, email address, phone number, and company name.
- Member and household enrollment information: full names and middle initials, dates of birth, gender assigned at birth, mailing addresses, cell phone numbers, and spouse or dependent relationships. You must be authorized to submit another household member’s information, including as a parent or legal guardian where required.
- Billing information, which is processed securely by our payment processor, Stripe. We do not store full card numbers.
- Basic technical information, such as browser type and pages visited.
Household enrollment
We use enrollment information to set up and manage your household membership and make it available to authorized Sprinkle Health staff. Access requires email verification for members; staff access is restricted. Household information is not sent to Stripe, affiliate tracking, or the AI assistant. Contact us to request corrections or deletion; retention may depend on applicable legal and operational requirements.
Member portal messages
Messages between members and the Sprinkle Health team are stored with timestamps and read status to provide account support and a correspondence history. Members can access their own messages; authorized staff can review and reply to them. Portal alerts notify members about unread messages and reviewed household changes. Do not send payment details or personal health information in messages. Call (860) SPRINKL · (860) 777-4655 for assistance or use Stripe’s secure payment portal for payment changes. These messages are separate from the AI assistant and are not sent to affiliate tracking or the AI service. Contact us about access, correction, deletion, or applicable retention requirements.
AI website assistant
Questions sent to our AI assistant are processed by Lovable AI and its model provider to generate answers. Sprinkle does not save chat transcripts; your conversation stays in this page’s memory until you leave or reload. Temporary hashed technical identifiers and request counts help prevent abuse. Please do not share medical information, payment details, passwords, or other sensitive data in chat. AI answers may be inaccurate and are not medical advice.
Medical information
All medical services are provided by independent licensed providers. Health information you share during a visit is handled by those providers under their own privacy practices and applicable law, including HIPAA where it applies. Please do not send medical details to us by email or through general inquiry forms or the AI assistant. Our separate enrollment form collects only the membership details listed above.
How we use information
- To set up and manage your membership and billing.
- To respond to questions and employer inquiries.
- To send service messages about your account.
- To improve our website and services.
Sharing
We do not sell your personal information. We share it only with service partners who help us run the membership (such as payment processing and care providers), when required by law, or with your consent.
Your choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages at any time.
Security
We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure.
Contact us
Questions about privacy? Call (860) SPRINKL(860) 777-4655 or send us a message.